Tag Archives: first day

Well begun is half done

 

I’m officially halfway through my traineeship now – week 26 is over and done with. I thought I’d have a look back at some of the things I was most nervous about at the beginning, and see how things have changed now. I went through my first few blog posts and found loads of places where I said “I’m scared of X” or “I don’t really like Y”. Here are a few things that terrified me six months ago:

–          Having a job. As I’ve mentioned a few times, this is my first ever 9-5 real-world job, and so I was really nervous about what it actually would be like, and whether I’d fit in and actually like it. Luckily my fears about this were unfounded, as everyone’s really friendly and the work is (mostly) interesting and enjoyable (giant spreadsheets excluded).

–          Being the “new girl”. I’ve never liked being the centre of attention, so being the new person who everyone’s watching, and who’s being a bit of a nuisance because she doesn’t have a clue what she’s doing, made me feel a bit uncomfortable at first. But again, as I got to know people and learned more, I felt less like a sore thumb and more like part of the team. When I started being able to do projects such as digitisation on my own, it helped me feel less like I was getting under people’s feet, which really helped.

–          Doing something wrong. I think this is a pretty normal fear, to be honest! I was deathly afraid of doing something so terribly wrong that I’d get fired on the spot – but even though I did make mistakes, they were easily fixable, and the world didn’t end. After I broke the photocopier by accidentally pulling its lid off, I think this fear was well and truly vanquished. Of course I still don’t want to make mistakes, but I’m able to acknowledge now that everyone will do so now and then, and I’m not so scared of the consequences any more.

–          Answering the phone. I am quite shy in social situations, which has meant in the past that I didn’t want to go to places like the bank or the post office, or generally put myself in situations where I’d have to talk to people I didn’t know. I’m slowly getting better at this, although I still have to rehearse conversations in my head before going to the bank. For the first few weeks here I was, understandably, quite wary of the phone – I knew I would be unable to help whoever was on the other end of it, so I tended to just run away from it instead. But these days I can answer the phone to pretty much anyone and know that I can deal with most queries unless they’re really unusual, which has helped me feel a lot more confident in myself in terms of social skills.

–          Dealing with customers. This is another “social skills” thing that I feel a lot better about these days. I’ve always been able to talk to people and explain things to them, but since working here and interacting with students and staff with all sorts of queries and complaints, I feel a lot more secure in how I deal with various situations. The training we had back before Christmas on dealing with difficult customers certainly helped as well, as I’ve had quite a few times where I’ve had to tell people about large fines or other problems. Obviously, for librarianship, customer service skills can be really important, so I’m really glad I’ve had so many opportunities to get better at this during the year.

–          Podcasting. This is something I’d never done before, but seeing as making a podcast involves a PowerPoint presentation and a spoken explanation of how to use something, it wasn’t nearly as terrifying as I’d imagined, and I’m now on to my third one.

I’ve definitely come a long way since the early days of my traineeship, but there’s a lot of stuff I still want to try out and become braver about. Next week is my first joint teaching session, which I’m looking forward to (and a bit nervous about). Hopefully I’ll have other opportunities to do this later on in the year, because even though I’m apprehensive, I think I’ll enjoy it.

I also want to attend some events on librarianship, so I’m starting off with Manchester NLPN’s Spring Event in April. After that I may even get brave enough to attend an unconference or Library Camp!

I want to get more involved in projects where I can test my skills and learn new things, for example the overhaul of our digitisation records, which I did before Christmas. Hopefully as we progress through this year and more preparations are made for the move in 2014, there’ll be opportunities for me to take on some responsibilities for things like this.

Finally, I want to do more networking. Generally, being a shy person has meant that I’ve shied away (geddit?) from interacting with people, either face-to-face or on social media, but I’m gradually getting more involved in online chats about library-related things. I’m a regular lurker on #uklibchat discussions on Twitter, but one day soon I might actually bite the bullet and join in – what’s the worst that can happen? I think attending events will also help with networking, as we don’t get many opportunities in our traineeship to meet people from outside MMU, and it’ll be interesting to meet people from other types of libraries at the MNLPN event in April.

The first six months of this job have flown by, and I’m really looking forward to seeing what the warmer, sunnier half of my traineeship will bring. Here’s to the future!

 

(featured header image from http://www.flickr.com/photos/ewestrum/4590703575/)

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I Got Skills, They’re Multiplyin’

Excuse the terrible title but it was too good an opportunity to pass up. I’ve been doing some self-reflection lately, because it is a Thing Librarians Do, and it’s good for personal and professional development and stuff. Not that I’m a professional yet, but I like to get into habits early. So I thought I’d just write down some of the things I’ve achieved so far as a Graduate Trainee, so I’ve got a record of them for later on.

I think it’s amazing to look back at what I was like when I started this job and compare that to how I am now. I have always thought of myself as someone who is quite confident and self-sufficient, but obviously when you start a new job in a field you have no experience in, you’re not going to be relaxed and confident straight away. In fact I’d go as far as to say I experienced some “culture shock” – I’ve never worked in a library or indeed any kind of office environment before so there was a lot of adjusting to be done. The development from September to now is huge – I’m a lot better at dealing with customers and their enquiries, and that’s just the start of it. I think the most important thing that’s happened is that I’ve actually learned what it is that librarians do all day. I’m not talking about any of the stereotypical images here – they don’t just stamp books, or “shh” people, and they definitely don’t sit around behind the counter reading books all day. I’ve learnt about cataloguing, book ordering, budgeting, management, teaching, stock maintenance/editing, and much more. Here are some of my highlights from the last few months:

I made some instructional podcasts! One is here and there are two more waiting to go up.

I learned to digitise articles and chapters using online software, I reorganised the filing system and wrote an instruction manual detailing the digitisation process from start to finish. I also helped with a project to stamp all the copies of books that have had chapters digitised, and record the progress on a spreadsheet. Librarians love spreadsheets.

Digitisation

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I wrote a helpsheet about accessing theses and articles online, which is available at the enquiry and issue desks for students to take. Sadly it’s not online for me to show it off to you (but the information is).

I’m still doing this mammoth withdrawals list. It’s really useful work (so I keep reminding myself) as we prepare the library stock for the move to All Saints in 2014, as when I’m finished, we will have an accurate count of how many books are in stock here. I’ve found a few that were “withdrawn” but still sitting on the shelf, so it’s a good way of creating space and keeping things tidy.

I’ve attended training sessions which are giving me a great insight on how the library works, including ones on policies and procedures, customer service skills, presenting, teaching InfoSkills, and Endnote. I’ve also been able to go behind the scenes at Library Support Services and Special Collections to hear about the work they do.

I’ve sat in on teaching sessions, both inductions and InfoSkills, and have helped out with hands-on sections in these sessions, helping students work through the tasks we set them. In March I’ll be team-teaching a session, which I’m really excited about.

I’ve done some networking – not much, admittedly, but I am part of some groups on Facebook, connecting with other library trainees, and I follow other people’s blogs and Twitter accounts. This is all helping me get an idea of what’s happening in the wider world of librarianship, with updates from established professionals, students and other GTs. I’ve also met some library people face-to-face!

I’ve learned the basics of Talis, the library management software, and can now issue and discharge books like a pro.

I’ve created and updated reading lists, keeping them up-to-date with new books that we get in stock.

I’ve learned to receipt new books, adding them to the system and checking that their details are correct.

I’ve helped people with enquiries, which can range from “how do I use the printer” to “how can I find articles on my really obscure dissertation topic” to “where is the nearest NHS walk-in centre”.

The other day I used the typewriter for the first time. I’ve never used a working typewriter before and I quite enjoyed it – even if my first go didn’t quite work properly! Here is my first ever attempt at making a spine label for a book with the typewriter. I had to do it again after I realised I hadn’t done the letters in capitals:

My first attempt at using the typewriter

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I’ve probably left loads of stuff off that list, but it’s long enough already for you to get an idea of how much I’ve learned in four and a half months. I think the main thing is that I’m a lot more confident in my abilities now – I don’t have to ask other people for confirmation that I’m doing the right thing as much any more (although I still ask about the really weird stuff!). I’ve also got over my fear of speaking to people on the phone, which is handy. All in all, I’m pretty pleased with my progress and am looking forward to seeing what the rest of the year will bring.

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First Day

I’ve now finished my first week as a Graduate Trainee at MMU and I’ve loved it so far. I intended to write a blog post each evening after work to document what I’ve been getting up to but things didn’t quite work out, so I’m writing them now instead. There’ll be a separate post for each day as otherwise this will get unreadably long! So here’s Day One…

It was my first day today and I think it went quite well. I arrived to find that I’m the only GT starting at my site, instead of one of a pair as I’d previously thought – the library is hiring a Senior Library Assistant instead so the other GT has moved to a different campus. Being the only new person was a bit nerve-racking at first but I was quickly made to feel welcome. I was given a timetable for the week which was jam-packed with different activities in order to let me see as much as possible of what goes on in the library. The first thing was a tour of the campus, which revealed how much of a maze the building is, but luckily the actual library area is quite straightforward and I’ve been able to get to grips with it quite easily. I was promised a ghost story about the third floor of the building, but have yet to actually hear it. I’ll let you know when I do…! I also was given a map of the library, which instantly intrigued me as I spotted “morgue” and “graveyard” on the top floor. Perhaps it tied in with the ghost story! (The actual explanation is a little more mundane and will be revealed in the post for Day Five.)

Next up was an introduction to print journals, which was also my first introduction to TALIS, the library management software. I was shown how to log in to the system and how to add new journals to the catalogue – my first taste of librarian work! I had a go at stamping the journals and adding stickers to them, which all passed without a hitch, reassuringly. All through the first few days I’ve had a terrible fear of doing something horrendously wrong, but it’s been unfounded so far (touch wood).

After lunch I had a chat with the deputy manager and learned about such things as annual leave, sickness and TOIL – fairly straightforward stuff, but it was good to have everything explained to me.

I was then introduced to the library catalogue and saw the different search options that can be used, as well as the reservation and renewals systems. Again, it was all quite simple and also quite familiar (most library catalogues being vaguely along the same lines), but it was a good opportunity to get familiar with the library resources and see what is available for customers.

The final task of the day was to print some helpsheets on coloured paper, which was my first experience of using the multi-function printers. They take a bit of getting used to! You can swipe your student/staff card and use them to print, copy and scan to email (which is quite impressive). I don’t have my ID card yet so had to borrow another librarian’s to do the job, and had to keep swiping it because the MFPs log you out if you’re too slow. I think it will take me a little while to become friends with the printers, but I’m gradually becoming accustomed to their quirks.
Hometime came a lot quicker than I was expecting, and I finished my first day with a good feeling about the rest of the week and indeed the rest of the year. The rest of the staff are really lovely to me and will put up with a lot of questions! I’m really looking forward to settling in and becoming more of a part of the team.

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